What is the procedure for completing a return or exchange?

In order to return an item to us we invite you to use the freepost returns label included within your order (except for outlet sales).

You will need to place the items in your package, along with the completed delivery note.Y ou can then close it with the second sticky band and attach the prepaid label.

Finally, drop off your package at the UPS drop-off point and keep your proof of deposit in order to track the return of your order.

A refund will be issued within a maximum of 15 days after your returned items is received via the method of payment used for your purchase. Your bank account will then be credited the sum of the returned items and any initial delivery costs

Outlet orders : The return costs are exceptionally at your expense.You have a pre-paid label inside your parcel to facilitate your return by UPS. The amount of 7€ will be deducted from your refund. No returns will be accepted in store.

 

My item has a quality defect

Despite the great care that we give to our customers' orders and the quality control that we carry out before each delivery, on a rare occasion you may receive an item that you did not order or that was not intended for you. In this case, in order to be able to return an item and receive a reimbursement, customers must, within a maximum period of 30 calendar days after their order is dispatched, complete the Return Form available in the Returns.

The items received are not what I ordered

Despite the great care that we give to our customers' orders and the quality control that we carry out before each delivery, on a rare occasion you may receive an item that you did not order or that was not intended for you. In this case, in order to be able to return an item and receive a reimbursement, customers must, within a maximum period of 14 calendar days after their order is dispatched, complete the Return Form available in the Returns.

Will delivery costs be reimbursed to me in the event of a return?

The delivery costs that may have been charged to you during shipping will be refunded if the entire order is returned. However, if your order contains several items and you would only like to return a portion of the order, these delivery costs will not be refunded.

If I return an item, when will I be reimbursed?

Once your return is received, the refund will be issued within 48 hours maximum. Your bank account will be re-credited the sum of the returned items and the delivery costs.