What is the procedure for completing a return or exchange?

In order to return an item to us we invite you to use the freepost returns label included within your order (except for outlet sales).

1- Please follow this link : https://ch.maje.com/en/order-details/
2- Click on "Return an item" and declare the item you wish to return.
3- Print 3 copies of your custom form and affix them on your parcel.
4- Affix the prepaid label you received on the last side of your box. If you do not affix the documents to the parcel, you run the risk of the parcel being blocked at customs and the refund period being extended.
5- Then you can take your parcel to one of the nearest UPS drop-off locations and keep your proof of deposit in order to track the return of your order. The list of locations is available on ups.com in the "find locations” section.

A refund will be issued within a maximum of 15 days after your returned items is received via the method of payment used for your purchase. Your bank account will then be credited the sum of the returned items and any initial delivery costs.

 

My item has a quality defect

Despite the great care that we give to our customers' orders and the quality control that we carry out before each delivery, on a rare occasion you may receive an item that you did not order or that was not intended for you. In this case, in order to be able to return an item and receive a reimbursement, customers must, within a maximum period of 30 calendar days after their order is dispatched, complete the Return Form available in the Returns.

The items received are not what I ordered

Despite the great care that we give to our customers' orders and the quality control that we carry out before each delivery, on a rare occasion you may receive an item that you did not order or that was not intended for you. In this case, in order to be able to return an item and receive a reimbursement, customers must, within a maximum period of 14 calendar days after their order is dispatched, complete the Return Form available in the Returns.

Will delivery costs be reimbursed to me in the event of a return?

The delivery costs that may have been charged to you during shipping will be refunded if the entire order is returned. However, if your order contains several items and you would only like to return a portion of the order, these delivery costs will not be refunded.

If I return an item, when will I be reimbursed?

Once your return is received, the refund will be issued within 48 hours maximum. Your bank account will be re-credited the sum of the returned items and the delivery costs.